Torrenting & P2P
Summary : Very good but maintains an active logging policy.
HideMyAss is a favorite for many, mainly due to the fact that they are known to provide a wide range of services, many of which are free, to users over the globe. However, they are based out of the UK, which is one of those countries where privacy issues can be a major concern for many. Therefore, in spite of the fact that HideMyAss VPN offers great services, some may not opt for it due to its logging policy.
Take a look at our HideMyAss VPN review to see what stands out.
- Servers across all continents in a vast network
- No bandwidth restrictions
- VPN clients are great
- Additional freebies
- 30 days money back guarantee policy
- We didn’t like the fact they have a very active logging policy
Since the infrastructure of a VPN service provider is one of the prime aspects that determines the quality of service, it is something that always needs a good look in. And true to that, HideMyAss VPN does not disappoint in any way.
It boasts of a massive network of more than 762 servers in 252 locations in 151 countries, with 100,000 IP addresses in the offing. It is worth noting that such a large network of servers basically covers the entire globe, with servers also present in the continents of Asia, Africa, and Oceania.
Also accompanying this vast network of servers, are the three most commonly offered VPN protocols for usage, those being OpenVPN, LLTP and L2TP, which may also be used interchangeably by the user (depends on the device).
With HideMyAss PVN performance is something that will not bother you much. However, we were slightly disappointed with the speed tests, which have been shown in the pictures below (without VPN, OpenVPN, PPTP). As far as the stability of the VPN service is concerned, it would be fair to say that we did not come across any issues as such. IPs are allocated in a dynamic fashion and use a shared approach.
There is also room for up to two simultaneous connections concurrently, something that is not always offered with many of the other VPNs in the market.
IP tests and DNS tests gave us a completely clean set of results, which gets HideMyAss VPN the clean chit from VPN Squad.
Privacy is a non-issue, when you just about take HideMyAss’ services into consideration. They make use of 256-bit SSL encryption technique (except in the case of PPTP, which uses 128-bit encryption) that ensures your data is well protected over the network.
HideMyAss is also known to offer some amazing free services (Web proxies, anonymous file uploads, browser plug-ins), which generally go on to show that the service does take anonymity and privacy on the Internet for users, very seriously.
Regardless of the above fact, however, their only problem lies with them being based in the UK, and, therefore, being required to keep partial logs of sessions. These logs may also be requested by relevant authorities, from time to time. This policy, in fact, can turn off quite a number of heads, which may lead to them to seek refuge in other VPN services.
As is generally the norm these days with all major applications, HideMyAss VPN provides separate applications for all major supported OSes such as iOS, Android, Windows and Windows Mobile, Linux. Almost all of these applications have very well-explained beginner tutorials to help you get started on using their services.
As for iOS, it has a completely dedicated app for users of the platform.
For Android, which is another heavily used platform these days, one can resort to using the built-in accessibility feature, besides, they also have an app that can be used with a subscription. In order to get this app, you will also need to sign-in with your Google+ account, which will permit you to download the app from the Google Play Store. The app, as such, has a very simple interface that will let you carry out the functionalities without getting involved in any kind of hassles. However, OpenVPN is the only protocol that is supported by the app and you can change your location through that.
There is also all round support for any kind of routers that you may be using.
HideMyAss has a very friendly and praiseworthy user support in place, which will answer to you doubts and queries, should you face them, when using their services. They provide support for all types of channels such as live chat, phone support, and even Skype. Also, they boast of a 24/7 customer support service in place.
Besides this, they also have a forum and community website in place that will allow you to participate in discussions regarding any problems that may creep up.
Like most VPN services that can be availed in the market, HideMyAss is also known to provide prospective subscribers with three sets of plans. There are options for 1 month, 6 months and 12 months subscription. All features of the service are totally applicable to all three plans, except that you end up saving a percentage, if you subscribe to package duration that’s higher.
In case you happen to be unsatisfied with the services offered, you can bank on the 30 days money back guarantee that is in place to rescue you.
And if you are thinking about payment options to go with, you’ll be happy to know that a wide array of options lies in store for you, i.e. PayPal, Visa/Mastercard, American Express, Bank Transfer, Google Checkout, JCB, Diners Club, and also one that many VPN users look to, Bitcoins.
Here at VPN Squad, we always look to offer you honest reviews in every part.
Keeping that in mind, a look through popular Internet forums go on to show that HideMyAss VPN, although rated very well for its speeds and services, is not at all on the same level when it comes to their logging policy. They are even known to suspend accounts, which mean that they effectively maintain an active logging policy.
In the News
In 2011, HideMyAss VPN came under fire from US authorities and was ordered by a UK judge to reveal its logs to the FBI pertaining to the hacking of SonyPicture.com. They completely cooperated with the US authorities on the matter, which further led to the arrest of LulzSec hacktivist group member, Cody Kretsinger.
HideMyAss later revealed in their blog post that their action was justified, considering that they did not support illegal activities using VPNs, and was also merely confirming to UK data retention laws, which is where they are based.
From our point of view, HideMyAss does offer premium services to users. All of their PC applications are very well developed and offer value to users. Although their mobile apps boast of less functionality, the company is working on this segment greatly. Also, coupled with their freebie add-on services, we think HideMyAss VPN is right up there, but for their logging policies, which drags them down a little.